Working with heating systems in homes of low to moderate income occupants can introduce different considerations than working in market-rate populations. This panel of contractors will discuss their experiences providing heating services when taking into account an occupant's budget, dealing with renters or landlords, and program benefits they may qualify for. The discussion will cover topics such as deciding between repair and replacement, fuel usage, and providing costs and options that meet the family's budget. They'll address where to refer customers for additional support and services, protecting yourself as a contractor, and working with staff to ensuring they make the right choices for low income families without overselling. Come ready to share your ideas, ask questions, and learn from your peers how to improve outcomes and prepare staff for working in low to moderate income households.
Affordable Heating Solutions for Low-income Households
Tuesday, February 13, 2018
10:30 AM to 12:00 PM
2018 HPC New York Regional Home Performance Conference & Exhibits
By attending this session, participants will:1. Understand challenges and solutions associated with delivery of energy efficiency services for low income customers
2. Gain resources to share for available repair and replacement funding3. Learn how to frame the conversation when discussing an occupants heating system options